Refund and Cancellation Policy
1. Overview
We strive to provide high-quality educational content to help you succeed in crypto trading. However, we understand that circumstances may arise where you may need to cancel or request a refund for your course enrollment. This Refund and Cancellation Policy outlines the terms and conditions under which cancellations and refunds will be processed.
2. Eligibility for Refunds
Refunds are available under the following conditions:
- Full Refund: A full refund may be granted if the cancellation request is made within 7 days of purchase and no significant portion (e.g., more than 10%) of the course has been accessed.
- Partial Refund: A partial refund may be granted if the cancellation request is made after 7 days but within 14 days of purchase, and the course material accessed is minimal.
No refunds will be issued for requests made after 14 days of purchase or if the majority of the course has been accessed.
3. Non-Refundable Items
The following are not eligible for refunds:
- Any bonus materials, such as exclusive webinars, eBooks, or additional resources included in the course package.
- Courses purchased during promotional periods or with special discounts unless otherwise stated in the promotion terms.
4. Course Cancellations by Us
In rare cases, if we cancel the course due to unforeseen circumstances, a full refund will be issued to all participants.
5. Process for Refund Requests
To request a refund:
- Send an email to tradingdx02@gmail.com with the subject line: “Refund Request – [Your Course Name].”
- Include your full name, order ID, and a brief explanation of why you are requesting a refund.
- Refund requests will be processed within 7 business days of receiving all necessary information.
6. Cancellations
Participants may cancel their enrollment at any time by notifying us via email at [insert your support email]. Please note:
- Cancellations do not automatically qualify for a refund unless they meet the criteria outlined in this policy.
- Access to the course will be revoked upon cancellation.
7. Payment Gateway Fees
Any refund processed may be subject to deductions for payment gateway fees or applicable transaction charges, depending on the payment method used at the time of purchase.
8. Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately and communicated through our website.
If you have any questions or concerns about this policy, please contact us